Comments, complaints & compliments

Cults Academy is committed to providing the best possible service for pupils, parents and other users of the school. We strive to achieve this by ensuring that teachers, pupils, support staff, parents and the local community can work in partnership.

Your comments, whether positive or negative, help us to plan for the future and can give valuable insight into how our service can be improved.

We are very proud of the interest that parents and carers show in their child’s education at Cults Academy and we welcome co-operation in addressing any issues that parents may have about the school.

This booklet gives guidance on raising a concern, making a complaint or making a comment or compliment about Cults Academy. It also outlines how a complaint will be handled and agreed timescales.

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